Refund Policy

Last updated: 8/10/2026

Refund Process

  • Contact our support team at kmk.jenvoice@gmail.com to request a refund
  • Include your order number or subscription ID in the request
  • Each refund request will be reviewed on a case-by-case basis
  • We aim to process valid refund requests promptly

Processing Details

  • Refunds are processed through our payment provider, Lemon Squeezy
  • After your refund request is approved and initiated, it can take up to 10 days to appear on your statement
  • You will receive an email confirmation once the refund is initiated

After Refund

  • Your account is converted to the free plan immediately
  • Pro features are removed - advanced exports (Word/Excel/PDF-A), e-invoice & Tally, share tracking and the tender suite
  • Your dashboard, analytics and existing documents remain accessible - these are part of the free plan
  • The free-plan limit of 15 saved customers, products & terms applies going forward

Important Note

Your documents stay in your account after a refund, but the Pro-only exports (Word, Excel, PDF/A) become unavailable. If you need any documents in those formats, we recommend downloading them before requesting a refund.