Cancellation Policy

Last updated: 8/29/2026

How to Cancel

  • Log in to your JenVoice account
  • Navigate to Profile Settings
  • Select "Cancel Subscription"
  • Confirm cancellation when prompted

After Cancellation

  • Pro access continues until the end of billing period
  • No additional charges will be made
  • Account automatically converts to free plan after period ends
  • Free plan limits will apply after conversion

Data Retention

  • Your dashboard, analytics and existing documents stay accessible on the free plan
  • Pro-only features become unavailable - advanced exports (Word/Excel/PDF-A), e-invoice & Tally, share tracking and the tender suite
  • We recommend downloading any documents you need in Word, Excel or PDF/A before your Pro period ends
  • The free-plan limit of 15 saved customers, products & terms applies (your documents remain unlimited)

Need Help?

For assistance with cancellation or any other questions, please contact our support team at: kmk.jenvoice@gmail.com